Hello, I'm Desiree

I'm a Project Manager with a knack for navigating diverse, fast-paced environments across various industries.

My superpower?
Efficiently allocating resources and streamlining processes to hit organizational targets, all while fostering collaboration between internal teams and external partners.

By the way, I hold a Master's Degree in Communication from Purdue University. When I'm outside the office, you can find me piecing together jigsaw puzzles, perfecting my mini-golf game, or embarking on burger-hunting adventures in new places!

Project Manager

Kidstrong

I oversee the construction and sales process for franchisees, ensuring smooth openings and operational compliance. From leading kickoff meetings to analyzing data and managing budgets, I ensure each center's success with flair. Collaborating with various teams, I keep things on track, proactively tackling risks to ensure milestones are met.

  • Analyzed and recommended data-driven strategies that improved center performance by an average of 20% across 15-20 centers.

  • Proactively identified and mitigated project risks, reducing timeline impacts by 15%.

  • Increased revenue by 15% through the successful implementation of value-add programs and strategic partnerships.

  • Managed a budget of $2M+ for value-add programs, achieving a 98% expenditure accuracy rate.

Program Manager

The container Store

I spearheaded innovative programs and partnerships for a top organizational tools retailer. Acting as the liaison between internal teams and vendors, I ensured seamless collaboration and drove awareness of value-add initiatives. From dynamic marketing strategies to flawless event logistics, I showcased our brand's uniqueness while delivering comprehensive reports to upper management.

Customer Concierge

Toll Brothers

I oversaw customer service for a high-end residential construction company, managing multiple projects with homes over $1.5M. Collaborating across teams, I ensured timely delivery and smooth communication with buyers, adding a touch of magic to every interaction.

  • Achieved a customer satisfaction rate of 95% or higher based on post-construction surveys and feedback.

  • Closely monitored community sales reports, leading to a 15% increase in sales efficiency and accuracy.

Software & Skills

AsanaJira Microsoft Office Salesforce  Zendesk  Google Suite

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Communication Streamling Processes Adaptability Problem Solving Risk Management Critical Thinking Time Management Negotiation Skills Project Management
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